This comes from her time working at both Universal Orlando and the Four Season’s Resort at Walt Disney World where she learned first hand how it is the extra little things that make the greatest impacts on the guests (or customer’s) experience.
In 2016, Katee traveled to Australia to “Find Herself” after graduating from the University of Central Florida with degrees in Hospitality and Event Management. What should have only been a 4-month trip turned into forever because she found her “Happy Place” on the Tweed Coast of New South Wales and her ”Happily Ever After” after falling in love with a True Blue, Aussie.
Before moving to Australia from the USA, Katee managed a team that raised $1 Million for Children’s Miracle Network Hospitals where she focused on corporate partnerships, community outreach, and events.
Finding a job on a temporary visa proved to be tough, so Katee took to the internet for answers. With a simple Google search of “How to make money online,” Katee began her journey to building a business that she could run from anywhere in the world.
Starting as a virtual assistant for international corporations and user experience analysis for brands like T-Mobile and AirBnb, Katee eventually built a successful marketing agency, Social Greatness Co., which provided hands-on support for purpose-driven businesses.
Today, she supports businesses who believe that they have the power to make a greater impact on the world through consultancy and training programs designed to help them create a more memorable customer experience.
To her, the customer experience is everything and she believes that when there is an opportunity to go above and beyond, you should! This comes from her time working at both Universal Orlando and the Four Season’s Resort at Walt Disney World where she learned first hand how it is the extra little things that make the greatest impacts on the guests (or customer’s) experience.
She has helped hundreds of business owners step into their greatness and get their businesses in front of more eyes resulting in making a greater impact on the causes they support.
How well do you know your ideal audience? This is the question I love to ask audiences before getting started. Chances are, they think they know a ton BUT for some reason, nothing they post is resonating with them. The truth is, there is a disconnect, and in this session, I'll teach your audience the strategy I use to help my clients get in front of their ideal audience and turn them into forever fans!
What is Customer Journey Mapping? A customer journey map is a template for all of the ways someone might discover, research, evaluate, purchase, buy again, and ultimately, become an ambassador for your product or service. They’re something I believe every business needs to have in place if they want to create purposeful connections with their customers. By mapping your customer experience, you are able to help them experience what I like to call "Magical Moments", which ultimately make a long-term impact on your customers and help them remember you for years after they’ve experienced your product or service.
In this session, we’ll cover how to complete an audit of your online presence and map where your customers might be. We’ll then work through a high-level overview of key online platforms and share tips for how to build out your online presence to better connect with your ideal audience and turn followers into forever fans of your business.
Are you ready to turn your followers into forever fans of your business?
If so, this training is for you!